Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical delivery timeframe for furniture orders?
Standard delivery usually takes between 2 to 4 weeks depending on your location and whether the item is in stock. For custom-upholstered pieces, please allow 8 to 12 weeks for handcrafted production and shipping.
Do you offer White Glove Delivery and assembly?
Yes, we offer premium White Glove Delivery which includes bringing the furniture into your room of choice, full assembly by our professionals, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in original condition. Please note that a 15% restocking fee may apply to large furniture returns, and custom-made or 'Final Sale' items are non-returnable.
Does my furniture come with a warranty?
All Impressions Furniture pieces come with a 1-year limited manufacturer’s warranty covering structural defects and workmanship. Extended protection plans for accidental stains and damage are also available at checkout.
Can I request fabric swatches before making a purchase?
Absolutely. We recommend seeing our materials in your own lighting. You can order up to five fabric or leather swatches for free through our website to ensure the perfect match for your space.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you design your home now and pay over time.